Frequently Asked Questions
Answers to common questions about DeltaPay: refunds, failed and duplicate transactions, chargebacks, fees, settlement and support. These payment gateway FAQs apply to merchants using our payment gateway in Pakistan. If your question isn’t covered, contact our team.
What is DeltaPay's Refund Policy?
DeltaPay Global provides payment processing services and does not directly issue refunds to end customers for successful transactions. Refunds are handled by merchants according to their individual refund policies read the full Refund Policy.
What is DeltaPay Global?
DeltaPay Global is a Pakistani payment infrastructure company. We give businesses one integration to accept cards, Raast, JazzCash, easypaisa, bank transfers and QR payments. Learn more on our About page.
Which payment methods can I accept?
Cards, Raast, JazzCash, easypaisa, bank transfers and QR, all through one platform and one integration. See our payment gateway for details.
How do I start accepting payments?
Startups, enterprises, online stores, freelancers, schools and EV charging operators.
Which businesses can use DeltaPay?
Contact our team or sign up, share your business details (CNIC or NTN and your Pakistani bank account), and we’ll send sandbox credentials and API documentation. You go live once your KYC is verified.
How much does DeltaPay cost?
A merchant discount rate applies per successful transaction: 2% on wallet payments and 2.5% on cards, with custom rates for high volumes. See our pricing page.
When do I receive my settlements?
Settlements reach your linked Pakistani bank account on the next working day, with a report you can reconcile.
How are failed or declined transactions handled?
If a transaction fails or is declined, no amount is settled to the merchant. Any debited amount is typically reversed automatically by the issuing bank within 5–10 business days, depending on the customer’s bank.
What happens in case of duplicate transactions?
In case of duplicate charges caused by a system error, merchants must report the issue within 7 business days. Upon verification, DeltaPay Global will assist in initiating a reversal in accordance with banking and payment network rules.
Are setup or onboarding fees refundable?
Setup, onboarding, and integration fees are non-refundable as they cover technical setup, compliance checks, and operational resources.
Are subscription or service fees refundable?
Subscription or recurring service fees are non-refundable once the billing cycle has started. Cancellation prevents future billing but does not entitle the merchant to a refund for the current cycle.
How are chargebacks and disputes handled?
Chargebacks and disputes are governed by the rules of banks and payment networks. DeltaPay may apply dispute or chargeback handling fees, which are non-refundable. Merchants must provide required documentation within the specified timelines.
How long does refund processing take?
Refunds or reversals typically take between 5 and 15 business days, depending on the issuing bank and payment network.
What is Delta Pay's liability regarding refunds?
DeltaPay Global is not liable for delays caused by banks or payment networks, incorrect customer details provided by merchants, or losses resulting from fraud or merchant policy violations.
Can DeltaPay update its refund policy?
Yes. DeltaPay may update its refund policy from time to time. The current version is always published on our Refund Policy page, and changes apply from the date they are posted.
How can merchants contact support?
For refund-related queries or assistance, merchants may contact:
Email: support@deltapay.pk