Refund Policy
Overview
DeltaPay provides secure payment processing services. Refunds for successful transactions are not issued directly by DeltaPay and must be handled by merchants according to their individual refund policies.
Failed or declined transaction
If a transaction fails or is declined, no amount is settled to the merchant. Any debited amount is usually reversed automatically by the issuing bank within 5–10 business days.
Duplicate Transactions
In case of duplicate charges caused by a system error, merchants must report the issue within 7 business days. DeltaPay Global will assist in initiating a reversal as per banking and payment network rules.
Non-Refundable Fees
Setup, onboarding, integration, and service fees are non-refundable as they cover technical setup, compliance verification, and operational costs.
Chargebacks and Disputes
Chargebacks and disputes are governed by the rules of respective banks and payment networks. Dispute handling fees, if applicable, are non-refundable.
Prcessing Timelines
DeltaPay Global reserves the right to update or modify this Refund Policy at any time. Changes take effect immediately upon publication.
Policy Updates
DeltaPay Global reserves the right to update or modify this Refund Policy at any time. Changes take effect immediately upon publication.
Contact Information
For refund-related queries, please contact:
Email: contact@deltapay.pk